Your Heating and Air Conditioning Professionals
Furnaces •
Boilers• Radiant Heat • Water Heaters •
Humidifiers Electronic Air
Cleaners• Installations • Repairs •
Maintenance • Estimates
DALCO is a
Trane Comfort Specialist
serving customers in the Denver area
since 1981. Our success is a
result of the dedication from our
employees and their commitment to
serving our customers combined with
their level of competency. DALCO
installs only the highest
quality,
energy-efficient, and
most reliable heating and air
conditioning equipment available in the
market today. This includes
energy-efficient furnaces, air
conditioners, boilers, water heaters,
and evaporative coolers. While
installation is certainly an important
component of our business, we offer
repair service and maintenance to ensure
your equipment runs safely and
efficiently throughout its life.
Our Goal is Your Satisfaction
As part of the
Trane™ Comfort Specialist Program, Trane
surveys our customers after
installations and service calls.
Since 2005 those surveys rank DALCO in
the Top 5 out of approximately 1,000
independent Trane dealers in the Rocky
Mountain Region. Our scores show
98% of our customers are very satisfied
with our work. More importantly,
100% of our customers say they would
refer us to their friends. We
ranked Best of the Best
in Lone Tree, Littleton, Centennial, and
Englewood in 2007 and 2008. This
is the result of reader surveys by the
community papers.
As an additional measure of our
customers satisfaction, over 68% of our
business comes from existing customers
or referrals from existing customers.
The industry average is only about 30%.
The primary reason our referral and
satisfaction rates are so high is
because of our staff and the care they
take of your property and the competency
they possess.
In addition to being licensed and
insured – a minimum standard – 75% of
our field crew members are NATE
Certified. The average
industry experience of our team is 14
years. We invested in excess of $8,000
in technical training in our team last
year and have $10,000 budgeted for 2009.
We want you to know that you’re in good
hands when we arrive.
Additionally, our technicians take
great pride in their jobsites – your
home. Whether it is using floor
coverings, covering our shoe or coming
in through a side door our objective is
to make sure you don’t know
we’ve been
there.
After an installation or service is
performed the best thing you could say
about us is now: Everything works;
your home is more comfortable; the air
in is easier to breathe; you won’t shock
other family members, the light switches
or pets with static electricity; your
heating bills are lower and your cooling
bills are lower. Of course some of the
above depends on the job we are hired to
do or the equipment we installed.
Nevertheless, our mission is clear we
want our customers happy, referring us
to their friends and calling us back. As
the owner, I don’t want anyone in your
house that I wouldn’t have in my own
home.
The Foundation for Our Business and Our Employees is:
- Integrity and Honesty
- Responsiveness
- Professionalism
- Highest Quality Workmanship and Competency
- On time
- Clean and Neat
- Drug Free - includes random
testing of employees
An Accredited BBB Member with a A+ Rating
• Licenced
& Insured for your Protection
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